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Maple Knoll Communities COVID-19 Update


Updated on June 4, 2020 @ 12:30 PM


June 4, 2020 at 12:30 PM

We are pleased to announce that the Governor and the Ohio Department of Health have announced the Responsible RestartOhio which will positively impact our residents residing in Assisted Living. Effective Monday 6/8/2020 visitors will be permitted for outdoor patio visitation in Breese Manor Assisted Living only.

Please click on Educational Information for all residents and family members to access additional requirements and a one time waiver. The guidelines set forth by the state require that family members must be screened for a temperature below 100.00 and symptom screening for COVID-19. Hand Sanitizer will be available and used upon arrival for visitation. Visitors agree to no physical contact and abide by 6 foot social / physical distancing requirements. There can be no personal contact. Drop off of items in front entry remains the same. Visitors must wear a mask covering the nose and mouth throughout the visit. The resident must also wear a mask. Visits will be in structured settings designed for social distancing and monitored to address any issues of misuse of facial coverings or lack of cooperation with social distancing. No pets will be allowed on the patios for visitation.

Unfortunately, failure to abide by the outdoor visitation policies/procedures may result in suspension of visits until compliance is achieved or at the discretion of the Facility.

Please call the Activity Coordinator phone number at (513) 782-4323 to make an appointment for two (2) visitors only, at one time, per resident in 30 minute increments between 10am -12noon and 1 pm – 4pm being the last appointment, Monday through Saturday. We have 4 areas on the patio to the left of the Breese Manor entrance. Please do not move the chairs/benches from designated areas. If these fill there will be 3 areas on the patio just outside of the main dining room.

As always, your family member is our responsibility as all residents are in Breese Manor. You may reach Laurie Westermeyer, our Director of Assisted Living and Village Care, for any questions you may have at (513) 782-4322.

Please note that we will continue to monitor changes that may allow for future visits with Skilled Nursing residents. We will notify families as they are made available to us by the Governor and the Ohio Department of Health. Thank you for your patience.


May 15, 2020

We are continuing to monitor the progression of the COVID-19 virus and wanted to provide you with an update following Governor Mike DeWine’s recent changes as well as updates for our campus specifically.  These include:

  • We are pleased to share that as of today, May 15, 2020, we have not had a single positive COVID case at Maple Knoll Village.  This includes employees and residents. 
  • Common Spaces such as Activity areas, wellness center, library, Cheers Pub remain closed at this time.  Skilled Nursing and Assisted Living facilities will also remain on quarantine for the safety of those living in our communities.  While many fitness centers have been allowed to open, we still fall under different regulations and guidelines, as our Wellness Center is located in our health care building.  We are working towards opening fitness options for our residents as soon as we are safely able and allowed. 
  • Governor DeWine has mandated that beauty salons can open effective May 15th with new guidelines and restrictions. Unfortunately, due to the location of our Main Street and Looking Glass Salons, we just received updated information from The Ohio Department of Health that we will be unable to open to residents in any level of care at this time.  
  • Maple Knoll Village will continue to operate as we have for the last few weeks in order to protect our residents.  This includes: continuation of delivering of meals and essential items, restriction on group activities and access to common spaces, screening of all essential employees and vendors who enter our facility and mandatory quarantine of residents in Assisted Living and Skilled Nursing.  We will also be assessing future access to our Breese and Beecher Dining Rooms with hopes of socially distanced dining beginning May 21st
  • Independent Living patients that currently use the clinic and have one of our doctors as their Primary Care Physician may still call the clinic at 782.2448 and request a tele-health appointment if they need to speak to a doctor.  Again, because of our clinic location we are not allowed to open the space at this time for Independent Living residents per The Ohio Department of Health.  We are also working with physicians to provide access to outside offices they have access too. 
  • Independent Living Housekeeping has resumed on a limited service basis as part of our Pandemic Housekeeping Service schedule. Residents that did not receive any housekeeping services prior to the pandemic are not affected. The resident's assigned cleaning day each week will be the same as it was prior. The following is the adjusted housekeeping schedule:
  • Week 1: Bed Change ONLY & linen Drop/Pick-Up
  • Week 2: Vacuum, mop, light wiping of surfaces, Towels Drop/Pick-Up
  • Week 3: Bed Change ONLY & linen Drop/Pick-up
  • Week 4: Bathrooms ONLY, Towels Drop/Pick-Up
  • Independent Living Residents MUST wear masks while an employee is in their home and also practice social distancing as much as possible.  Maple Knoll Village is providing one mask per person in Independent Living.  You may request a mask by calling 513.909.7935. 
  • We will continue to have all staff and necessary vendors wear medical masks while on Maple Knoll’s campus to protect our residents. Enhanced screening technology has been purchased for our location.   
  • Our internal Pandemic Committee will continue to meet twice a week as well as daily reports by the Corporate Risk Manager to the Committee.

We are committed to doing whatever is necessary to ensure the essential needs of our residents continue to be met. Thank you for your patience as we continue to work through what we deem is necessary to protect those living and working in our communities.  For questions, please contact Megan Ulrich at 513.782.2423 or mulrich@mkcommunities.org


May 11, 2020

We are continuing to monitor the progression of the COVID-19 virus and wanted to provide you with an update following Governor Mike DeWine’s recent changes as well as updates for our campus specifically.  These include:

  • We are pleased to share that as of today, May 11, 2020, we have not had a single positive COVID case at Maple Knoll Village.  This includes employees and residents. 
  • Common Spaces such as activity areas, wellness center, library, and Cheers Pub remain closed at this time.  Skilled Nursing and Assisted Living facilities will also remain on quarantine for the safety of those living in our communities. 
  • Governor DeWine has mandated that beauty salons can open effective May 15th with new guidelines and restrictions. Unfortunately, due to the location of our Main Street and Looking Glass Salons, we are unable to open these to Independent Living residents at this time.  As restrictions are lifted we will notify Independent Living residents of potential usage of these areas.  Assisted Living and Skilled Nursing residents will be given access to the Salons in their specific building, in accordance with our quarantine efforts, with additional precautions such as one client at a time and fully sanitizing the work area in between resident appointments.
  • Maple Knoll Village will continue to operate as we have for the last few weeks in order to protect our residents.  This includes: continuing the delivering of meals and essential items, restriction on group activities and access to common spaces, screening of all essential employees and vendors who enter our facility and mandatory quarantine of residents in Assisted Living and Skilled Nursing.  We will also be assessing future access to our Main Street Café and Beecher Dining Room. 
  • Independent Living patients that currently use the clinic and have one of our doctors as their Primary Care Physician may still call the clinic at 782.2448 and request a tele-health appointment if they need to speak to a doctor.  
  • Independent Living Housekeeping has resumed on a limited service basis as part of our Pandemic Housekeeping Service schedule. Residents that did not receive any housekeeping services prior to the pandemic are not affected. The resident's assigned cleaning day each week will be the same as it was prior. The following is the adjusted housekeeping schedule:
  • Week 1: Bed Change ONLY & linen Drop/Pick-Up
  • Week 2: Vacuum, mop, light wiping of surfaces, Towels Drop/Pick-Up
  • Week 3: Bed Change ONLY & linen Drop/Pick-up
  • Week 4: Bathrooms ONLY, Towels Drop/Pick-Up
  • Independent Living Residents MUST wear masks while an employee is in their home and also practice social distancing as much as possible.
  • We will continue to have all staff and necessary vendors wear medical masks while on Maple Knoll’s campus to protect our residents. Enhanced screening technology has been purchased for our location.   
  • Our internal Pandemic Committee will continue to meet twice a week as well as daily reports by the Corporate Risk Manager to the Committee.

We are committed to doing whatever is necessary to ensure the essential needs of our residents continue to be met. Thank you for your patience as we continue to work through what we deem is necessary to protect those living and working in our communities.  For questions, please contact Megan Ulrich at 513.782.2423 or mulrich@mkcommunities.org


April 29, 2020

We are continuing to monitor the progression of the COVID-19 virus and wanted to provide you with an update following Governor Mike DeWine’s recent changes as well as updates for our campus specifically. These include:

  • We are pleased to share that as of today, April 29th, 2020, we have not had a single positive COVID case at Maple Knoll Village. This includes employees and residents. We also do not have any outstanding COVID tests for any MKV employee or resident at present.
  • On Monday, Governor DeWine updated Ohio on the plan called “Responsible Restart Ohio”, which includes a May 1st opening for healthcare procedures that do not require overnight stays; May 4th opening of manufacturing, construction distribution centers and general offices; May 12th Consumer Retail Services will open with restrictions.
  • Maple Knoll Village will continue to operate as we have for the last few weeks in order to protect our residents. This includes: continuation of delivering of meals and essential items, restriction on group activities and access to common spaces, screening of all essential employees and vendors who enter our facility, mandatory quarantine of residents in Assisted Living and Skilled Nursing and suggested stay at home order by recommendation of the Governor for residents in Independent Living.
  • We will continue to have all staff wear medical masks while on Maple Knoll’s campus to protect our residents. In addition, The Center for Disease Control issued the recommendation that citizens wear face coverings in public settings where other social distancing measures are difficult to maintain, especially in areas of significant community-based transmission.
  • Independent Living residents are asked to limit your exposure by only having necessary visitors and encouraging them to wear a mask.
  • Continuation of the meeting of an internal Pandemic Committee twice a week as well as daily reports by the Corporate Risk Manager to the Committee.
  • We would like to remind you that if you are experiencing symptoms, such as fever (temperature greater than 100 degrees F), cough, and/or shortness of breath, please self-quarantine and contact Aaron Steckman, Infection Preventionist at asteckman@mkcommunities.org or 513.782.2731 (office) or (513)365-9527 (cell).

We are committed to doing whatever is necessary to ensure the essential needs of our residents continue to be met. Thank you for your patience as we continue to work through what we deem is necessary to protect those living and working in our communities. For questions, please contact Megan Ulrich at 513.782.2423 or mulrich@mkcommunities.org.


April 22, 2020
Maple Knoll COVID-19 Q&A

Since the start of the pandemic, Maple Knoll Communities has prioritized the safety and health of all residents and employees by taking precautionary measures in a variety of ways. It’s because of these efforts that, to date, we currently do not have any active reported cases of the Coronavirus at Maple Knoll Village and The Knolls of Oxford. We know keeping up with the latest protocols and mandates can be stressful as they seem to change nearly every day. Our main priority is to keep you safe and healthy. Here are some responses to questions our residents might have regarding the virus:

What if I need groceries?

As you know, Governor DeWine is encouraging all individuals to remain home as much as they possibly can, especially older adults and other vulnerable groups. If you need groceries, Kroger will deliver them to your doorstep for an additional fee. If you’re interested in ordering your groceries for delivery, residents can call 782.2501 for assistance. If they need basic items like extra toilet paper, bread, eggs, and cereal, they can order from the café at 782.2444. The University of Cincinnati has also created a program that matches qualified volunteers with older adults who need assistance with groceries, prescriptions, or just someone to talk with during this time. You can call 513-327-8583 to sign up for the UC sponsored program.

What if family members want to visit?

Unfortunately, the virus spreads very easily. To prevent the spread of the virus amongst our residents and staff, we have to prohibit visitors in Assisted Living and Skilled Care Nursing. Independent living may have visitors, but we are requesting that visits are brief and only take place if absolutely necessary. We are also encouraging all necessary visitors to wear masks when visiting Independent Living.

Do I need to wear a mask?

The Centers for Disease Control and Prevention have recently suggested all individuals wear masks to help prevent the spread of the virus. Masks help infected individuals who might not have symptoms from infecting others. You are encouraged to wear a mask if you have to go out into a public space like a grocery store or pharmacy. You can make your own mask simply. To receive instructions on mask-making, call 513.909.7935.

Who do residents call if they have an emergency work-order?

As you might know, all non-emergency work-orders have been delayed due to the reassigning of many maintenance team members. If a resident has an emergency work-order, they can place it by calling 513.909.7935. Emergency work-orders will continue to be prioritized.

What should a resident do if they feel lonely or depressed?

Many older adults who are living alone and abiding by the self-quarantine mandate are at risk of loneliness and isolation. This can be especially harmful to your health. If you feel like you might be experiencing symptoms of loneliness, you might consider using a video conferencing platform, like Skype, to talk to family and friends, call your neighbors, your healthcare provider, or us at 513.909.7935.

How long is the stay-at-home mandate?

The hardest part with many of these mandates is that we aren’t sure how long they will last. Currently, the mandate is planned to last until May 1, 2020.

How is Maple Knoll regulating who enters and leaves the facility?

Maple Knoll is requiring all staff to enter through one entrance where they go through a screening process which includes taking temperatures and asking a brief series of questions. Employees are required to wear preventative masks in public spaces, such as hallways and in the Café.

How are residents staying busy?

Maple Knoll has gone virtual! TikTok, an online platform popular among millennials, allows its users to create short one minute videos featuring new dances, skits, and songs. Our Marketing and Activities teams have been busy filming TikTok videos featuring our very own residents. It’s no surprise that our videos are widely popular on the platform, brightening people’s days during these uncertain times. Other TikTok users leave comments letting us know how much the videos brighten their day as well. Some of our favorite comments are: “This is the best TikTok video ever! Their joy and energy is awesome” and “This page brings me so much joy. Thanks for doing this!” Thank you to all of our participants and be sure to check out Maple Knoll Village’s TikTok page!

We’re working hard to keep our residents and our employees safe. Stay healthy!


April 8, 2020

Maple Knoll Communities’ top priority remains the safety of our residents and staff. We have recently implemented all staff wearing medical masks while on Maple Knoll’s campus to protect our residents. In addition, the CDC issued the recommendation that citizens wear face coverings in public settings where other social distancing measures are difficult to maintain, especially in areas of significant community-based transmission.

As shared by the CDC, we would like to note that wearing a mask will not prevent someone from contracting COVID-19, but it can help prevent them from spreading it to others -- especially if they have it, but are not yet showing symptoms.

Wearing a cloth mask in public is not mandatory, but it is strongly recommended. Cloth masks are not a substitute for social distancing, but rather, it is a complement to social distancing. We have compiled a list of tips and diagrams for creating your own cloth mask at home. You can request a copy by calling 513.909.7935. Thank you for your patience and cooperation during this ever changing landscape.


March 30, 2020

Friends of Maple Knoll Communities,

we are closely monitoring the COVID-19 situation and, in accordance with The Ohio Department of Health, World Health Organization and Center for Disease Control,, are continuously evaluating our policies, procedures and taking extra precautions. Because the health and well-being of our residents and employees remains our first priority, we continue to make extensive preparations, realizing this situation has an unpredictable path. Maple Knoll Communities’ Corporate Infection Preventionist will be coordinating all precautions, screenings, supplies, education, updates and communication related to the virus. We have implemented the following procedures and responses:

• Visitors and Resident Access: ALL VISITORS are now restricted from entering all areas of Maple Knoll Communities, including Assisted Living, Skilled Nursing and Independent Living Common spaces. In addition, all individuals are asked by the State of Ohio to shelter in place.

• All essential employees, vendors and other medical personnel will be screened prior to being allowed entry to our facilities.

• Delivery of meals will be provided to our Independent Living residents at their request. Assisted Living and Skilled Nursing residents will continue to have their needs met by our staff. Residents have been given essential information on accessing meals and other necessary items. Loved ones of our residents can learn more by calling 513.782.2500. You may also see updated occurances from around our campuses by visiting our social media pages.

We are committed to doing whatever is necessary to ensure the essential needs of our residents continue to be met. Thank you for your patience as we continue to work through what we deem is necessary to protect those living and working in our communities.


Coronavirus Main Contact: Aaron Steckman, Infection Preventionist

Email asteckman@mkcommunities.org or Call 513.782.2731 (office), 513.365.9527 (cell).

We thought you would like to know that employees from every department have “stepped up” to assist with meal preparation and delivery, essential care, activities, cleaning and even taking the time to check in with our residents to assure they are doing well, both mentally and physically. Some of our efforts to assist these employees and residents have included:

· Providing free meals to employees during their shifts, including lunch and dinner.

· Restricting access to Independent Living Common Spaces, Assisted Living and Skilled Nursing.

· Screening of all essential employees entering the building.

· Providing onsite childcare for both Maple Knoll Village and The Knolls of Oxford. We recognize many of our employees may have challenges in finding child care during this difficult time and therefore we have just been approved by the State of Ohio to operate a temporary child care center through April 6th or until we are notified it is no longer needed or an extension is granted. This service will be FREE to employees.

· Creation of a Pandemic Pantry offering numerous essential-type items that may be difficult to obtain as well as will offer some of these things for sale in the café.

· The Employee Appreciation Team has been visiting all areas providing snacks, thank you’s and small tokens of our appreciation.

· Employees have been reassigned as needed- for example: wellness center employees providing activities in nursing, maintenance and housekeeping assisting with meals, screening and activities.

· Continuation of meals and activities in Assisted Living and Skilled Nursing by implementing new programs which allow for 6 feet of social distancing and educational opportunities to stimulate each resident.

· Assistance with Skype and Facetime for residents in all levels of care.

· Working on the creation of a Pen Pal program between MKV and TKO IL residents.

· One on one resident activities such as delivery of snacks, flowers, care packages, games and puzzles.

· Addition of 24 hour programming on our resident television station which includes movies, exercise classes, prayer groups, Ted Talks, trivia, meditation and more.

· Delivery of meals provided to those in Independent Living by request and at no additional charge.

· Resident assistance with Kroger grocery ordering and delivering via telephone.

· Offering of essential grocery items, such as bread, milk, eggs, cheese, cereal and cleaning products via door to door delivery from our café.

· Promotion of request for letters and well wishes for our residents.

· We are currently in the process of finalizing our resident family member app which will allow all family members to access information similar to our current resident app.

You can be instrumental in limiting your risk for exposure and/or spreading the virus by;

1. washing your hands with soap and water or alcohol-based hand rub/sanitizer (must be 60%+ alcohol) for as long as it takes you to sing the “Happy Birthday” song TWICE

2. covering your mouth and nose when coughing/sneezing

3. disposing of used tissues immediately (don’t leave them laying on surfaces)

4. maintaining your distance from those exhibiting symptoms

5. avoiding touching your eyes, nose and mouth

For updates on areas that have community spread or travel restrictions please refer to https://www.cdc.gov/coronavirus/2019-ncov/travelers/index.html.

Our main sources for Coronavirus Information and Guidance continue to be The Center for Disease Control (CDC), World Health Organization (WHO) and Ohio Department of Health (ODH). Maple Knoll Communities’ Corporate Infection Preventionist will be coordinating all precautions, screenings, supplies, education, updates and communication related to the virus. Maple Knoll Communities will continue to provide all necessary operational support to respond to an outbreak, and abides by the World Health Organization and Centers for Disease Control’s standard recommendations to prevent infection spread.

ABOUT US

About US

Mission Statement

Maple Knoll Communities, Inc. is recognized as a growing provider of outstanding senior communities and services that allow those we serve to thrive in a stimulating and dignified environment. This will be accomplished through creativity and responsible fiscal stewardship.

​​​Vision ​Statement

Maple Knoll strives to deliver the best lifestyle possible through its comprehensive options, amenities, and services. Maple Knoll strives to create the best time in life for its residents, clients and members

O​ur H​istory

The history of Maple Knoll Communities, Inc. begins in 1848, when a group of concerned citizens of Cincinnati witnessed the untenable situation of elderly persons without families. Led by Mrs. Lydia Beecher, the stepmother of Harriet Beecher Stowe, this benevolent group created a home for these individuals and planted the seeds of what would become LifeSphere.

The history of this organization is a legacy of service to the community and to the welfare of older adults. Click Here to View a timeline that begins in 1848 and continues through today.

Communities

Maple Knoll Village
​Maple Knoll Village is a non-profit continuing care retirement community, owned and operated by Maple Knoll Communities Inc., with a history of morethan 170 years of serving older adults. Located on a beautiful 54-acre campus, our community offers 143 villas,137 apartments, 61 assisted living apartments and a 145-bed...

The Knolls of Oxford
​The Knolls of Oxford is a non-profit continuing care retirement community, owned and operated by Maple Knoll Communities Inc., with a history of  more than 165 years of serving older adults. The Knolls of Oxford is a Continuing Care Retirement Community located on a beautiful 85-acre campus. Our community offers villas, assisted living apartments and skilled...

​Affordable Senior Housing
​​Affordable senior housing is a special program implemented by the federal government's Housing and Urban Development (HUD) office. Seniors who qualify for Section 8/202 housing named after the section of the federal legislation authorizing it - have access to rental housing specifically for people over the age of 62 who have incomes under 50 percent of the area...

​For more information on any of our communities please call 800.789.6008

​Services

Maple Knoll Outreach Services for Seniors

Maple Knoll Outreach Services for Seniors

Maple Knoll Outreach Services for Seniors is a focal point
in Southern Ohio for programs designed for older adults.
Our mission is to stand as a foundation for older adults to
live their lives with independence and dignity for as long
as possible in their own homes.


Services were previously offered through Sycamore Senior
Center which no longer exists as a functioning center for
older adults. Vital Sycamore Senior Center programs...

Village Home Health and Hospice

Village Home Health and Hospice is a joint venture
between Maple Knoll Communities, Inc. and Cedar Village.
Both non-profit organizations have a long history of
serving older adults dating back to 1848 for Maple Knoll
Communities and 1883 for Cedar Village.

Village Home Health and Hospice Care was established to
further both organizations' missions. Dedicated and talented
staff provide skilled home health services to enable...

Village Home Health and Hospice

​Outreach Services

Maple Knoll Outreach Services for Seniors Maple Knoll Outreach Services for Seniors is a focal point in Southern Ohio for programs designed for older adults. Our mission is to stand as a foundation for older adults to live their lives with Maple Knoll Outreach Services for Seniors is owned and operated by Maple Knoll Communities, a nonprofit organization with 170 years of experience serving older adults. Maple Knoll Outreach Services for Seniors is located on the Maple Knoll Village campus in Springdale, Ohio just near Tri-County Mall.

Our outreach services support homebound senior citizens throughout the community. These services include providing transportation to community centers, to medical appointments and to therapy visits. We also provide a volunteer driven meals on wheels program that delivers over 300 meals each day to the homebound elderly in 17 communities.independence and dignity for as long as possible in their own homes. Services were previously offered through Sycamore Senior Center which no longer exists as a functioning center for older adults. Vital Sycamore Senior Center programs...

Maple Knoll Outreach Services for Seniors Serves Hamilton County residents from the communities below.

Amberley Village
Arlington Heights
Blue Ash
Brentwood
Camp Dennison
Deer Park
Dillonvale

​Evendale
Forest Park
Glendale
Golf Manor
Green Hills
Indian Hill
Kennedy Heights

​Kenwoood
Lincoln Heights
Lockland
Loveland
Madeira
Montgomery
Mt. Healthy

​New Burlington
Northbrook
Northgate
Pleasant Run
Reading
Rossmoyne
Sharonville

​Silverton
Springdale
Springfield Township
Sycamore Township
Symmes Township
Woodlawn
Wyoming

​Outreach Services

Special Promotions

​Special Promotions

Virtual Tour

​Virtual Tour

Food Feature Gallery

​Food Feature Gallery